Enrollment Rescind & Account Reinstatement Instructions
To Rescind an Enrollment:
After a customer selects an EGS or switches from one EGS to another, the customer will receive a confirmation letter from EDC notifying them of the change in their EGS selection, the effective date, and their right to a 10-day rescission period. The customer may rescind this selection by contacting the EDC during the rescission period.
To Reinstate an Account:
For a reinstatement to occur, a customer must have a pending active or active relationship with an EGS. When the customer enrolls with the EGS, the EDC will send a confirmation letter to the customer informing them of their EGS selection, the effective date, and their right to rescind the contract within a 10-day period. At any point during those 10 days, a customer can contact the EDC and rescind the contract. The EDC will send an 814D request transaction to the new supplier and an 814R request transaction to the previous pending or active supplier. The 814R transaction, in effect, re-activates the customer’s old contract with the pending or active EGS. If the customer did not have a pending or active EGS prior to the enrollment with the EGS being dropped, no reinstatement transaction is created.