Carol joined PPL in 1972. Her diverse background in Customer Service, Marketing, Sales and Accounting helps Carol provide customers with the "ultimate" customer service experience. She received an MBA in Marketing from DeSales University in 2003. Carol enjoys community volunteering, island beaches, exercising, working outdoors, continuing education and spending time with her family.

Jack Keiser
Service Consultant

Jack has been providing service to PPL customers since 1970. A background in Customer Service, Marketing and Product Development gives Jack a wealth of experience in understanding our customers’ electric delivery service needs and satisfying their concerns. Married with two grown children and two grandsons, Jack spends free time with family, working on home projects and traveling.

Paul Marcus
Service Consultant

Paul’s experience includes 12 years in welding, testing and heavy steel fabrication; five years as a mechanical planner for PPL’s Susquehanna nuclear power plant; and 14 years in Customer Service and Field Service positions. He holds certifications in electronics from Penn State and RCA Institutes, and photo-optical equipment repair from National Camera. His hobbies include restoring antique cars and photography. Paul lives in Hazleton with his wife and three children.

Ronald C. Frank
Service Consultant

Ron started with PPL in 1966 and has worked in a variety of Customer Service and Field Service positions. He gives high priority to satisfying customer needs. Ron is a graduate of the School of Hard Knocks. In his free time Ron enjoys the beach, working outdoors, and spending time with his family, including his two dogs.

Mike has been with PPL since 1978. Through previous positions at PPL in Sales, Marketing and Client Account Services, he has gained considerable experience working with commercial retail customers and supporting economic development projects. Mike has a Bachelor of Science degree in Business Administration & Accounting. Mike, who enjoys golf, resides in the Lehigh Valley with his wife and two sons.

John, who joined PPL in 1982, has been the supervisor of Industrial & Commercial Services since April 2002. His experiences include consulting with customers on demand management, industrial processes, rate applications and new electrical service. John has a Bachelor of Science degree in mechanical engineering from Manhattan College and is a licensed professional engineer in Pennsylvania. He enjoys music, woodworking, swimming and bicycling as well as camping with his wife and two daughters.

Tom is a licensed professional engineer in Pennsylvania with more than 30 years of experience at PPL, much of which related to service reliability.

He has designed and operated electric distribution systems, served as a Quality Assurance engineer, and most recently worked as a customer support engineer at one of our field offices.

In addition to his extensive technical background, Tom is currently pursuing a business degree. He joins a team of experienced service specialists chosen for their business and technical backgrounds to provide an exclusive level of service to our business customers.

Janet is a 15-year veteran of PPL Electric Utilities’ Customer Service organization and has significant experience in helping customers. Prior to joining the company, she worked for more than a decade in hospital admissions and nursing education. She holds a bachelor’s degree in elementary education from Millersville University. A mother of two, she enjoys traveling and learning more about the history, architecture, music and culture in other countries.