Contact Us

Telephone:
1-800-DIAL-PPL (1-800-342-5775)

Customer Service Hours:
8:00 a.m. to 5 p.m. - Monday to Friday - Eastern Standard Time

Contact Us Online:
We respond to customer e-mail within two to three business days. If you need a quicker response, or if you’re contacting us to report a power outage, please call us toll-free at
1-800-DIAL-PPL (1-800-342-5775).

Additional Contact Information

Credit Issues
Phone: 1-800-358-6623

PA One Call
Phone: 811

E-power Programs
8:00 a.m. to 8 p.m. - weekdays and Saturdays. Closed Sunday.
Phone: 1-866-660-4551
Web: http://www.pplelectric.com/e-power/

TTY - Telecommunications for the Deaf
Phone: 1-800-231-7288

Electric Choice
Phone: 1-888-668-4775
Web: http://www.pplelectric.com/choice

Mailing Address for Correspondence
PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392

Mailing Address for Bill Payment
PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239

Outages and Emergencies

Please Call the Number Below
Phone: 1-800-342-5775 press option #1

Frequently Asked Questions

If you have a question about electric service, we may have the answer you’re looking for online.

Please select the category below that best applies to your question.

> Budget billing
> Changing a mailing address
> Electricity usage
> Electric choice
> Electric rates
> New construction or service upgrades
> Paperless billing
> Payment assistance
> Payment options
> Power outages
> Starting/stopping service
> Security deposits
> Tree Trimming
> User names or passwords