About PPL Electric Utilities

We serve about 1.4 million customers in 29 counties.

We maintain more than 48,000 miles of power lines — about enough to reach around the world twice — in central and eastern Pennsylvania. Our customers have power 99.9 percent of the time.
 
We’ve earned high marks for customer satisfaction.

We answer more than 2 million telephone calls each year and have consistently won awards and ranked highly among companies in the United States for customer service and satisfaction.

We hold the U.S. Occupational Safety and Health Administration’s top safety award.
We were the first electric utility company in the country to have all field worksites qualify for “Star” status in the federal Voluntary Protection Program — a status we’ve maintained. The program recognizes companies for going beyond compliance to protect worker health and safety.

We’re building reliable systems for today and for the future.
PPL Electric Utilities is investing more than $3 billion over the next several years to improve the electric delivery system – replacing aging facilities and building new ones to meet growth in demand and to make our network even more reliable.

We’ve been an industry leader for nearly 30 years in helping customers in need.

We were one of the first utilities to offer programs to help low-income customers pay heating bills. We spend more than $70 million annually to help low-income customers.