About PPL Electric Utilities

We serve about 1.4 million customers in 29 counties.

We maintain more than 48,000 miles of power lines — about enough to reach around the world twice — in central and eastern Pennsylvania. We answer more than 2 million telephone calls each year.
 
We’ve earned high marks for customer satisfaction.

The company has consistently won awards and ranked highly among companies in the United States for customer service and satisfaction. 

Our electric rates are lower than regional averages.

The rates our customers pay are below the averages for Pennsylvania, the Northeast and the mid-Atlantic states.

We’re the first in Pennsylvania to track hourly usage for all of our customers.

Our advanced metering system enables us to store and manage hourly electricity-use data. We are developing ways to use the power of that information to give new options to our customers.

We’ve been an industry leader for nearly 25 years in helping customers in need.

We were one of the first utilities to offer programs to help low-income customers pay heating bills. This year, we’ll spend about $27 million to help low-income customers.

06-2006