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Need Help Paying Your Bill?
 Payment Arrangements
If you’re behind in paying your electric bills, call us toll-free at 1-800-358-6623 to discuss a payment arrangement. Hours are 8 a.m. to 5 p.m. Monday through Friday.
You can also set up a payment arrangement online if this is your first request.
Payment assistance programs
OnTrack
Reduced-payment plan with debt forgiveness
Operation HELP
PPL program that provides cash grants for home heating bills
Winter Relief Assistance Program
Home weatherization and energy conservation services
Low-Income Home Energy Assistance Program
Federal government program that provides cash grants to cope with heating bills and emergencies
CARES
Referral service and shut-off protection
Protection from Abuse Order (PFA)
If you currently have a valid Protection from Abuse Order, you have certain protections regardless of your income. Click here to see more.
Third-party notification
This free service can help you avoid having your electricity shut off because you missed a late payment notice.
If we have to send you a shutoff notice, we also send a copy to a third party that you choose. This could be a relative, friend, agency or clergy member. You’re still responsible for paying the bill, and the service doesn’t prevent a shutoff if you don’t pay.
To request third party notification, call 1-800-DIAL-PPL (1-800-342-5775) from 8 a.m. to 5 p.m. Monday through Friday.
Your rights and responsibilities
To learn more about your rights and responsibilities as a customer, click here.
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