Need Help Paying Your Bill?

Payment Arrangements

If you’re behind in paying your electric bills, call us toll-free at 1-800-358-6623 to discuss a payment arrangement. Hours are 8 a.m. to 5 p.m. Monday through Friday. You can also set up a payment arrangement online if this is your first request.



Protection from Abuse Order (PFA)

If you currently have a valid Protection from Abuse Order, you have certain protections regardless of your income.  Click here to see more.

Third-party notification

This free service can help you avoid having your electricity shut off because you missed a late payment notice.

If we have to send you a shutoff notice, we also send a copy to a third party that you choose. This could be a relative, friend, agency or clergy member. You’re still responsible for paying the bill, and the service doesn’t prevent a shutoff if you don’t pay.

To request third party notification, call 1-800-DIAL-PPL (1-800-342-5775) from 8 a.m. to 5 p.m. Monday through Friday.

Your rights and responsibilities

To learn more about your rights and responsibilities as a customer, click here.