Questions & Answers
Why would I want to shop for electricity?
Do I have to choose an electricity supplier?
What do I need to know to shop?
What is the "Price to Compare?"
Where can I find my electricity use?
How do I find out who are the suppliers in my area?
How much money will I save?
What if I have questions about my bill?
After I choose a supplier, can I switch again?
What if my supplier goes out of business or stops serving me?
Will my electricity supply be reliable if I switch suppliers?
Where do I call if my power goes out?
Will PPL still provide assistance for low-income customers?
Why would I want to shop for electricity?
Shopping for an electric generation supplier could save you money, and you may shop for a supplier based on your needs and preferences.
Do I have to choose an electricity supplier?
No. If you don't choose a supplier, PPL Electric Utilities will supply as well as deliver the electricity to your home or business.
What do I need to know to shop?
You need your "Price to Compare," your monthly electricity use and a list of licensed suppliers serving your area.
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What is the "Price to Compare?"
This is the price per kilowatt-hour you need to compare offers and potential savings from other electric generation suppliers. It represents PPL Electric Utilities' charges for the generation and transmission part of your electric service. For information about your "Price to Compare", click here.
Where can I find my electricity use?
You can find it on the front page of your PPL bill, next to the usage chart.
How do I find out who are the suppliers in my area?
For information about how to choose an electric generation supplier, visit the Pennsylvania Public Utiliy Commission's Web site on Electric Choice at www.papowerswitch.com.
- For a list of suppliers making offers to PPL Electric Utilities residential customers, click here.
- For a list of suppliers making offers to PPL Electric Utilities business customers, click here.
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How much money will I save?
That will depend on how much electricity you use, your "Price to Compare" and the price charged by your supplier.
What if I have questions about my bill?
You should address your questions to the company that sent you the bill. You may select the option of receiving one combined bill from PPL. Some suppliers may offer you the choice of getting two bills — one from the supplier and one from PPL — or a single bill from the supplier.
After I choose a supplier, can I switch again?
Yes, you may switch at any time, unless you have agreed to other terms with your supplier.
What if my supplier goes out of business or stops serving me?
You will not lose your electricity supply. PPL Electric Utilities will immediately resume supplying your electricity.
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Will my electricity supply be reliable if I switch suppliers?
Yes. Reliability and safety are high priorities in Electric Choice. PPL Electric Utilities still is required to maintain a reliable, safe delivery system.
Where do I call if my power goes out?
For PPL Electric Utilities customers, that toll-free number is 1-800-342-5775 (1-800 DIAL PPL).
Will PPL still provide assistance for low-income customers?
Yes. Special payment programs for low-income customers will continue. Call toll-free at 1-800-342-5775
(1-800 DIAL PPL).
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