Frequently Asked Rebate Questions
Q. What time period does PPL Electric Utilities' rebate program cover?
A. This program includes product purchases made since July 1, 2009. Check the program pages and rebate chart frequently for updates.
Q. What products are eligible for a rebate?
A. Review our rebate chart for a summary of current products, qualifications and rebate levels. Individual rebate application forms contain additional details.
Q. How do I know if a product I am thinking about buying is ENERGY STAR certified?
A. All ENERGY STAR products feature the familiar ENERGY STAR logo on the front of the product and on the product packaging. If you are unsure, visit www.energystar.gov for a complete list of ENERGY STAR products and models.
Q. What do I need to mail with my rebate application?
A. Be sure to read the rebate application carefully to determine what you will need to submit. Rebate applications generally require these materials:
- A completed rebate application.
- An itemized receipt or invoice with the manufacturer, model number and purchase price circled.
- A copy of the first page of your most recent PPL Electric Utilities bill.
But there are exceptions. Some applications require additional materials such as a UPC barcode, a PA lighting form, a worksheet, copies of supporting technical documentation or a copy of your installation certificate. Read carefully to learn the unique requirements for each application.
Q. I bought several products and completed the rebate applications. Is it OK if I mail them in the same envelope?
A. No. To be assured your applications are processed properly, mail each to its specific address and department number.
Q. Where do I get a copy of my most recent PPL Electric Utilities bill?
A. Log in to your PPL Electric Utilities account at www.pplelectric.com and download your most recent bill.
Q. Where do I get a copy of the receipt or invoice for the product I purchased?
A. Retailers are often able to print a copy of the receipt especially if you purchased with a credit card. APPLICATIONS LACKING RECEIPTS/INVOICES WILL BE DENIED.
Q. What is the difference between the purchase dates and the postmark dates?
A. Your purchase must take place during the promotion dates. You must mail your application by the last eligible postmark date.
Q. Can I apply for a rebate if I do not have a PPL Electric Utilities account number?
A. No. PPL Electric Utilities' rebates are only available to active PPL Electric Utilities customers for products installed in the PPL Electric Utilities' service area. The 10-digit account number is located on your electric bill and is required to qualify for any PPL Electric Utilities rebate.
Q. Can I apply my rebate to my PPL Electric Utilities bill?
A. If you receive your rebate in the form of a check, you cannot apply it to your electric bill. However, certain rebates are paid in the form of a Visa Prepaid card, which can be applied to your electric bill. There is a fee involved: Customers will be charged $4.95 for every transaction up to $600, with a maximum amount per transaction of $600. To pay your bill with your Visa Prepaid card, you must call 1 800 342 4775.
Q. Why can't I send my rebate application to the same address I send my PPL Electric Utilities payment?
A. Your rebate application is processed by a dedicated rebate payment center that verifies eligibility of your rebate and processes your application and payment. To make sure you receive your rebate in a timely manner, send the rebate application with all required documentation to the address that appears on the rebate form.
Q. Will customers who recently installed energy-efficiency equipment be eligible for rebates?
A. Customers who have made qualifying energy efficiency improvements since July 1, 2009, may be eligible for incentives if they have receipts for their purchase of qualifying energy efficiency products or equipment.
Q. If a customer rents or leases their home or building, are they eligible for these programs and rebates?
A. Yes. Many E-power programs can benefit customers who pay the electric bill, regardless of who owns the building. Customers may have to get the landlord's approval before making changes to the building, such as installing HVAC equipment, insulation, etc.
Q. Am I still able to qualify for a rebate if I have shopped and chosen an alternative generation supplier?
A. Yes, your electricity supplier does not affect your eligibility for an E-power Rebate. However, you must be a PPL Electric Utilities customer (ie: you must get your electricity delivered to you by PPL Electric Utilities).
Q. Who do I call if I have questions?
If you are applying for or have questions about a residential rebate, please call 1-866-660-4551. If you are applying for or have questions about a commercial or industrial rebate, please call 1-866-432-5501.