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Budget billing removes seasonal swings from your electric bills and makes it easier to plan your budget.
The program divides your total electric use for the year into even amounts so that your bill is the same each month. We review your electricity use every three months and may adjust your payment up or down so that, by the end of the year, you’ve paid for the actual amount of electricity you used.
The 12th bill settles your budget billing year. We will bill you for your actual electric use that month, plus or minus any difference (what you owe us or what we owe you) from the previous 11 months. If you owe $10 or less, we will apply that amount to your current bill. If you owe between $10 and $100, we will divide that amount into equal parts over the next four months. If you owe more than $100 but less than $300, we will divide that amount into equal parts over the next six months. Finally, if you owe more than $300, we will divide that amount into equal parts over the next 12 months. You may choose a shorter period to pay the amount owed to us; just call us at 1-800-342-5775 to make those arrangements.
If you’ve lived at your location for more than six months, you can sign up for budget billing online. If you’ve lived there less than six months, call PPL Customer Service at 1-800-342-5775 to enroll. Customer service representatives are available from 8 a.m. to 5 p.m. Monday to Friday.
Your bill will show the new budget amount one month before the change. This change is sometimes necessary when your electricity use increases or decreases compared to previous years. Customers with electric heat or air conditioners may experience this if weather conditions change from one year to the next.
Call PPL Customer Service at 1-800-DIAL-PPL (1-800-342-5775). Customer service representatives are available from 8 a.m. to 5 p.m. Monday to Friday.
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