Budget Billing *Click question below to select How does budget billing work? Budget billing removes seasonal swings from your electric bills and makes it easier to plan your budget. The program divides your total electric use for the year into even amounts so that your bill is the same each month. We review your electricity use every three months and may adjust your payment up or down so that, by the end of the year, you’ve paid for the actual amount of electricity you used. If there’s a difference at the end of your budget year, we settle the account in the 12th month. If the difference means you owe more than $4, we spread the amount over four months. How do I enroll In budget billing? If you’ve lived at your location for more than six months, you can sign up for budget billing online. If you’ve lived there less than six months, call PPL Customer Service at 1-800-342-5775 to enroll. Customer service representatives are available from 8 a.m. to 5 p.m. Monday to Friday. What does this service cost? There is no cost to participate in budget billing. How will I know if you changed my monthly amount, and why does this happen? Your bill will show the new budget amount one month before the change. This change is sometimes necessary when your electricity use increases or decreases compared to previous years. Customers with electric heat or air conditioners may experience this if weather conditions change from one year to the next. How do I cancel budget billing? Call PPL Customer Service at 1-800-DIAL-PPL (1-800-342-5775). Customer service representatives are available from 8 a.m. to 5 p.m. Monday to Friday.