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Payment Assistance


*Click question below to select

I received a shutoff notice. How can I keep my service on?

Pay the full overdue balance listed on the notice before the shutoff date, or call us at 1-800-358-6623 to discuss a payment options.

What if I can’t keep my payment agreement?

Call 1-800-358-6623 to speak with a customer service representative from 8 a.m. to 5 p.m. Monday to Friday. We can discuss possible options to avoid having your service disconnected.

Who can I call if I have a question about my payment arrangement?

Call PPL Customer Service at 1-800-358-6623. Customer service representatives are available from 8 a.m. to 5 p.m. Monday to Friday.

Why am I receiving shutoff notices when I’m making monthly payments?

You may receive a shutoff notice if you are making monthly payments but still have an overdue balance. To avoid a potential shutoff, see above: “I received a shutoff notice. How can I keep my service on?”

Can I set up a payment arrangement online?

Your account must meet certain criteria to make a payment agreement online. You must also be enrolled in myPPL. Log in to your account to see if you're eligible.

What customer assistance programs are available for me?

PPL offers a variety of customer assistance programs that are designed for low income, residential customers who demonstrate or express difficulty in paying their monthly energy bill. To read more about specific PPL payment assistance programs, click here.

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