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Credit Issues


*Click question below to select

I received a shutoff notice. How can I keep my service on?

Pay the full overdue balance listed on the notice before the shutoff date, or call us at 1-800-358-6623 to discuss a payment arrangement. Payments can be made online or by calling our toll-free number.

What if I can’t keep my payment agreement?

Call 1-800-358-6623 to speak with a customer service representative from 8 a.m. to 5 p.m. Monday to Friday. We can discuss possible options to avoid having your service disconnected.

Who can I call if I have a question about my payment arrangement?

Call PPL Customer Service at 1-800-358-6623. Customer service representatives are available from 8 a.m. to 5 p.m. Monday to Friday.

Why am I receiving shutoff notices when I’m making monthly payments?

You may receive a shutoff notice if you are making monthly payments but still have an overdue balance. To avoid a potential shutoff, see above: “I received a shutoff notice. How can I keep my service on?”

Can I set up a payment arrangement online?

Click here to see if you're eligible.

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