Power Outages

Call 1-800-DIAL-PPL (1-800-342-5775) and answer “yes” or press 1 when asked: “Are you calling about a power outage or electrical emergency?” When asked to describe the problem, say, “I’m out of power.”

The system detects your phone number and uses that and a series of questions to verify the outage location.

After you report the outage, we’ll share information about our restoration efforts.

Yes, you can report an outage by visiting our Outage Center.

Click here to check the status of your outage. If you are a first-time user on my PPL, you will need to create a User Name and password to get started.

If we’re aware of your outage, we’ll give you an estimate of when we expect to have power restored. If the outage just occurred, we’ll estimate a time based on averages. As crews evaluate the damage, that estimate may change.

Yes. To get the most up-to-date information we have, call 1-800-DIAL-PPL (1-800-342-5775) and answer “yes” when asked: “Are you calling about a power outage or electrical emergency?” When asked to describe the problem, say, “What’s the status?” The system will ask for a reference number. This is your account number.
Also, when you call to report your outage, you can request a call back if your estimated restoration time changes.