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User Name and Passwords


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What are the user name and password requirements?

User name must contain 6-32 characters. Only letters and numbers are allowed. Symbols, puctuation and spaces will not be recognized. Passwords are case sensitive.  A password must be at least 6 characters and contain at least one letter, one number and a symbol.  Only the following symbols will be accepted ! @ # $ % ^ & * ( ) _ + { } : ; ' , . ? /.

What if I forget my user name or password?

Click "Forgot user name?" or “Forgot password?” on our log-in screen and supply the requested information. Your user name or temporary password will be e-mailed to you immediately.

Why can't I use the same e-mail address as someone in my family?

It’s important that all users have a unique e-mail address so that we can communicate with you by e-mail.

Can I let someone view my account information online?

Yes. With our "share" feature, you can give someone permission to see what you see and make payments online. The person you share with will need to create a separate user ID first and provide that information to you.

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