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Outages and Issues

PPL Electric Utilities

Customers currently without power:16,437

Last updated Jul 7 3:30 pm.

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  • Report downed wire

    Never approach power lines. Stay at least 100 feet away and keep kids and pets away. Always assume they are energized and carrying electricity. If you see a downed power line, report it immediately to 1-800-342-5775 (1-800-DIAL-PPL).

  • Safety first

    Follow these guidelines to protect you and your family before, during and after storms.

  • How to obtain ice and water

    If you've been without power as a result of storms, you can purchase ice and water from any local vendor. Send us the receipts and we'll credit your account.

Our Smart Grid technology is helping to restore power faster

The PPL Electric Smart Grid helps detect problems, reroute power and restore service faster — reducing both the number and length of outages. It’s one of the ways we invest in reliability to keep your everyday life powered.

Learn More

Priorities for Restoring Power

Our number one goal is to deliver safe and reliable service, but when big storms strike and damage equipment, power outages may occur. It’s never easy to be without power, so we follow an effective restoration process to get all customers back in service as quickly and safely as possible.
  1. First, we restore power to critical public facilities, like hospitals, that serve the general public in emergencies.
  2. Then, we focus on major power lines and substations, using smart grid technology to reroute power until more difficult repairs can be made.
  3. We prioritize repairs that will restore power to the largest number of customers and then smaller neighborhoods, individual homes, and businesses.
During major storms, we have our entire team on deck, ready to support our restoration efforts. That includes our dedicated lineworkers, as well as our office employees making the restoration process run smoothly behind the scenes. We also call on our contractor crews and partners at other utilities if we need their assistance.

Want to stay updated on your outage? Adjust your alert preferences. Whenever outages occur, we’ll do our best to keep you informed. Stay safe!