Contact Us

How to reach PPL

Online

Email Us (Residential & Small Business)

We typically respond in 24-72 hours. Please call us for emergencies or urgent issues.

By Phone

Residential

1-800-342-5775
For Outage or Emergency: Choose Option 1

Mid and Large Business & Institutional Customers

1-888-220-9991, Option 4

Customer Services Hours

Call us 24/7 for Emergencies, Outages and Payment Assistance
Residential customer service: 7 a.m. to 8 p.m. Mon-Fri for all other issues
Business customer service: 8 a.m. to 5 p.m. Mon-Fri for all other issues

By Mail

Pay by mail:

PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239

Mail us a letter:

PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392

Residential and Business Rebates

Residential Rebates

1-866-660-4551

Business Rebates

1-866-432-5501

Before you dig, call: 811

Before you dig, call: 811

Safety first! Call 811 three business days before digging

Need help paying your bill?

1-800-358-6623

Need help paying your bill?
Call us 24/7 or set up a payment agreement.