We serve about 1.4 million customers in 29 counties.
We maintain more than 48,000 miles of power lines — about enough to reach around the world twice — in central and eastern Pennsylvania. Our customers have power 99.9 percent of the time.
We’ve earned high marks for customer satisfaction.
We handle more than 6 million customer interactions each year, and have consistently won awards and ranked highly among companies in the United States for customer service and satisfaction. We’ve won 20 J.D. Power and Associates awards for top-quality service to our residential and business customers.
We hold the U.S. Occupational Safety and Health Administration’s top safety award.
We were the first electric utility company in the country to have all field worksites qualify for “Star” status in the federal Voluntary Protection Program — a status we’ve maintained. The program recognizes companies for going beyond compliance to protect worker health and safety. We believe safety is the cornerstone of every job, every day.
We’re building reliable systems for today and for the future.
PPL Electric Utilities is investing more than $3 billion over the next several years to improve the electric delivery system – replacing aging facilities and building new ones to meet growth in demand and to make our network even more reliable.
We’ve been an industry leader for nearly 30 years in helping customers in need.
We were one of the first utilities to offer programs to help low-income customers pay heating bills. We spend more than $70 million annually to help low-income customers.
We’re the first in Pennsylvania to track hourly usage for all of our customers.
Our advanced metering system enables us to store and manage hourly electricity-use data. We are developing ways to use the power of that information to give new options to our customers. We seek to be a trusted counsel to our customers, offering tips and advice to help them learn about and manage their energy use.