Important Reminder: IT IS IMPORTANT TO REQUEST SERVICE BEFORE BEGINNING ANY ELECTRIC SERVICE INSTALLATION.
Customer Service: 1-800-342-5775
For single phase service (Residential and Small Business):
Our Contractor Services Tool is a convenient way to submit and track requests for new single-phase electric service work, such as new overhead or underground lines and meter installation. Requests for three-phase service or new electric service bill accounts are not part of this tool.
Contractor's Line: 1-877-220-6016
For three phase service:
Business Accounts: 1-888-220-9991, Option 4.
FAX for Service Request application: 1-484-634-3260
According to PPL Electric Utilities' electric service tariff Rule 2, the customer shall notify PPL EU of the date service is desired and give information necessary for PPL EU to properly provide the service and apply the provisions of PPL EU’s tariff. PPL EU may refuse to commence service when, in PPL EU’s opinion, the customer's installation does not conform to PPL EU's tariff. The customer is responsible for changes in the electric service installation required by PPL EU before service is provided.
In order to avoid additional expense and minimize delays, call PPL EU before work has started on the electric service installation. Supply PPL EU with the customer's bill account number (if not a new installation), the name of the customer, contractor and developer, their phone numbers, and correct service address; a mailing address if needed; type and size of the customer's service; load data; pole number (11 digit) of nearest PPL EU pole; approximate distance to the nearest PPL EU pole (over/under 100 ft.); and the type of dwelling or business.
When service is requested, a Work Order Number will be assigned. Refer to this number when making any subsequent reference to or inquiry about the job. Additionally, the Work Order Number should be noted on the inspection cut-in card to avoid mix-ups and unnecessary delays in the final connection of service.