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Steps to Take in an Outage

We want you and your family to stay safe in the event of an outage. If you lose power, remember the following simple tips.

Report problems

  • Report emergencies immediately, including downed power lines, by calling 1-800-DIAL-PPL (1-800-342-5775). When prompted, press 1 for “electrical emergency".
  • Check to see if your neighbors have lights, and check your breakers and fuses.

Report outages online or by calling 1-800-DIAL-PPL (1-800-342-5775). Calls from customers help us determine the scope of outages and better direct crews to where the problems exist.

Stay safe

  • Never run a generator in your home, basement, or other indoor space where exhaust fumes may accumulate.
  • Stay clear of downed power lines.
  • Stay clear of electrical equipment where there is standing water, such as a flooded basement.
  • Do not use gas ovens or ranges to heat your home.
  • Turn off electric ovens, ranges or space heaters that may have been in use when the outage occurred.
  • Unplug sensitive home electronics that can suffer damage when power is restored.
  • Avoid candles and use flashlights instead. Candles can cause a fire if tipped by animals or people, or if they come in contact with a combustible item.

Be smart

  • Keep warm air in during winter by using doors as infrequently as possible. This includes closing your garage door while you shovel snow.
  • Close off unoccupied rooms.
  • Keep your refrigerator or freezer closed as much as possible.
  • Turn off electric ovens, ranges or space heaters that may have been in use when the outage occurred.
  • Unplug sensitive home electronics that can suffer damage when power is restored.
  • Use surge protectors to help protect your appliances and electronics. Keep in mind that not all power strips are surge suppressors, and different surge suppressors provide different protection.
  • Remain calm and stick together.

What to do during severe flooding

Heavy rains often cause flooding in lowland areas, homes and basements.

PPL Electric Utilities reminds everyone to be alert to electrical equipment that could be energized and in contact with water, along with other potential hazards that create a serious danger of electrocution. Cleaning up and using water-damaged appliances also carry safety risks. Please make sure children are aware of these hazards as well.

The prospect of an electrical accident is probably not top of mind when you’re dealing with a flooded basement, room or even outdoors. But it’s the first thing you should think of before you step foot in the water.

Safety measures to keep in mind include: 

  • Never step into a flooded basement or other room if water may be in contact with electrical outlets, appliances or cords. 
  • Never attempt to turn off power at the breaker box if you must stand in water to do so. If you can’t reach your breaker box safely, call your electric utility to shut off power at the meter. 
  • Never use electric appliances or touch electric wires, switches or fuses when you’re wet or when you’re standing in water. 
  • Keep electric tools and equipment at least 10 feet away from wet surfaces. Do not use electric yard tools if it’s raining or the ground is wet.

If an electrical appliance has been in contact with water, have a professional check it out before it is used. It may need to be repaired or replaced.

A good safety measure is to have ground fault circuit interrupters (GFCIs) professionally installed on outlets. These safety devices can cut off power instantly if there’s a safety hazard.

GFCIs are recommended for outdoor outlets, and outlets near wet areas of the home such as kitchen, bath and laundry room.