Say hello to the future of managing your account - anytime, anywhere.

Innovation in the palm of your hand

We all know how hectic life can get. That’s why we’re always working hard to make your life a little easier. Our free mobile app simplifies managing your account and makes it easy for you to do business with us. How? The new PPL Electric Utilities mobile app gives you instant and secure access to your account, conveniently in the palm of your hand.

Features you’ll love

Your account, simplified. Our easy-to-use interface allows you to access your account in seconds and get right to the tasks you need most. Whether it’s making a payment, reporting an outage or accessing other self-service features and information, it’s never been easier to do business with us.

Billing and payment

Make a payment using a variety of payment options
Check your account balance
View your payment history
Sign up for paperless billing
Sign up for Auto Pay

Past due accounts

Make a payment to avoid disconnection
Schedule a payment arrangement for past due bills

Outages

Report an outage
Track outage status
View outage map
Set outage alert preferences

More account features

View monthly usage graph and detailed usage history
Easily select between multiple accounts
Set alert preferences
Manage profile and account information

How it works

Available for both iOS and Android - Download the app from popular app stores by clicking one of the links or scanning the QR code below.

Device OS requirements

In order to ensure our mobile app provides the best user experience and maintain security, we require a minimum version of your device's operating system be used.

Android devices must use version 9 or above. Search online or contact your manufacturer or carrier for instructions on updating your phone's operating system.
Apple iOS devices must use version 16 or above. How to update your iOS device

If you previously downloaded the app, you can continue to use it but you may not have access to the latest features and security. If you have not previously downloaded the app, your device must be at the minimum version to download.

Have questions?

We’re here to help. Explore our FAQs for assistance.

FAQs

Why won’t my login and/or password work?

Existing My Account users:

If you already use our My Account website, use the same credentials to log into the mobile app. Your User ID (your email address) and password will be the same for the mobile app.

Forgot password:

If you already have an online account, you can use the Forgot Password? on My Account or the mobile app to reset your password. Any changes made to the login information will take effect on both My Account and the mobile app immediately.

If you do not have access to the email address where the link to reset your password was sent or you could not answer any of the security questions, contact customer service (call our 800 number and press 1, then 4 for “Website Assistance”) to receive a temporary password. You will need to log into the My Account website online (not the mobile app) using the temporary password provided by the customer service representative first to reset the password. Once the password is reset in My Account it will take effect immediately and the new password can be used to log into the mobile app. Log into your My Account

How do I log in using Face ID or fingerprint (biometrics)?

You can use your phone’s built-in biometrics (Face ID on iPhone or fingerprint/face recognition on Android) instead of typing your username and password each time.

To turn this on, make sure biometrics are enabled in your phone settings:

iPhone: Settings → Face ID & Passcode (or Touch ID & Passcode)
Android: Settings → Security (or Biometrics)

Once biometrics are set up on your device, you’ll see an option to use them the next time you log in to our app.

Is the app free?

The app is free to download from the App Store or Google Play. Click/tap below or scan the QR code to get the app on your phone.

Who can use the app?

The app is provided at no additional cost to all residential customers and to small business accounts on the “General Service” rate.

Can I use the app to see my usage data?

You can use the app to see a graph and table of your electric energy use.

Why am I getting a pop up requiring me to update the app?

To ensure the most secure and up-to-date version of the app is downloaded, users are prompted with a pop-up message to update in order to continue using the app. Tap “OK” to go to the app store and install the update.

See “How do I update my app to the newest version” for full instructions.

What minimum operating system version on my device do I need to use the app?

In order to ensure our mobile app provides the best user experience and maintain security, we require a minimum version of your device's operating system be used.

Android devices must use version 9 or above. Search online or contact your manufacturer or carrier for instructions on updating your phone's operating system.
Apple iOS devices must use version 16 or above. How to update your iOS device

If you previously downloaded the app, you can continue to use it but you may not have access to the latest features and security.

If you have not previously downloaded the app, your device must be at the minimum version to download.

How do I update my app to the newest version?

Your phone may be set up to make app updates automatically or will prompt you to do so once you open the app. However, some phones require users to request updates manually.

Instructions for Android and Apple devices are below.

Apple device users (version 13 or higher):

Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes. Tap Update next to an app to update only that app or tap Update All to download all available updates.

Android device users (version 7 or higher):

From the Play Store home screen, tap your Google profile icon (upper right).
Tap Manage apps & device.
Tap individual installed apps to update or tap Update All to download all available updates.

If presented, review App Permissions then tap Accept to proceed with app update.

If I pay my bill in the app, is there a charge?

There are no fees for using the PPL Electric mobile app. As is the case for all of our options, an electronic payment using your checking or savings account does not have a fee; however, additional fees apply for credit and debit card payments.

Review all available payment options

How do I report an outage?

To get instant information about your account location or report an outage, log in, then:

Tap Outage in the bottom navigation menu
Tap Report an issue to get started

How do I see updates and estimated restoration times for my outage in the app?

To report and track outages from the mobile app without logging in:

Tap Guest Access in the bottom right-hand corner
Then tap Report an issue
Enter the associated account number and phone number

You can also find our outage map there to see power outages across our service territory and other details you may find useful. 

Account Selection (multiple accounts)
Tap the account selector that always displays at the top of the app screen to easily access any of your accounts.

When will my new address show up in the app?

Existing online users:
If you have an existing online profile, your new account will be accessible in the app the day after your service/new account starts. Use the same credentials you use for your existing online profile to log into the mobile app. Your email address and password are the same in the mobile app.

New Users:
Tap Register Now and complete registration. Once registered, your account(s) will be accessible in the app one day after your service/new account starts.

If you don’t see your new address in the app, follow instructions below for How to add an account to your profile. 

How can I add an account to my profile (i.e., how can I manage a family member’s account)?
Any accounts registered to your online profile will show up automatically in the app. If you want to add an account to your profile, follow instructions below.

You will need the account number, personal identifier associated with the account (like Social Security number), billing zip code, and any phone number on the account.

Go to pplelectric.com via your internet browser (i.e., Google or Safari) and log in with your username and password.
Click Add on the Account Selection page.
Enter the account information for the account you wish to add to your profile.

Can the mobile app be used on a tablet?

The app was designed specifically for phones so, information may not display as intended when using it on other devices.  Our pplelectric.com website is designed for tablets and various sized devices so that is the best option for tablets.

Why can’t I delete my User ID email address?

Your User ID email address is used for your mobile app and website log in. This email address cannot be deleted. However, it can be edited within the app by tapping More > User Profile and then the pencil icon next to your email address. A specific email address can be the user ID for only one customer.

How do I get back to the app if I click on an item on the “More” tab and go to the website?

Phone: Tap the back arrow in the top-left corner
Android: Use the back button or swipe gesture

If a page opens in your phone’s browser instead of inside the app, just close the browser tab and reopen the app.