Reliability
Dedicated to delivering reliable power every day
We know our customers depend on us to power their lives and that’s a job we take seriously – 24 hours a day, 365 days a year.
That’s why we continuously work to make our grid stronger, smarter, and more resilient to better withstand severe weather, prevent outages and address changing demands on our system.
Building the grid of the future today
Between 2025 and 2028, we are investing nearly $7 billion in infrastructure improvements that will reduce both the number and length of outages while supporting growth and development within our region. The investments we are making include:
Accelerating Tree Trimming
Expanding our tree trimming and vegetation maintenance efforts to reduce tree-related outages – the leading cause of outages.
Strengthening Our System
Replacing aging infrastructure, adding stronger poles, pole-top equipment and wires and installing additional animal, avian and lightning guards throughout our service area.
Expanding Grid Automation
Installing additional smart grid devices, called reclosers, and sensors across the system to optimize the ability to remotely and automatically reroute power, decreasing the number of customers affected by an outage and the outage duration.
Proactive Inspection and Maintenance
Using a combination of visual, aerial, infrared and thermographic inspection techniques to determine the performance and health of the system and proactively replace aging or damaged equipment before an outage occurs.
Line Clearing
Trees are the main cause of outages during storms. It is vital to keep them away from power lines.
Storm Response
We have processes in place to get all customers back in service as quickly and safely as possible when outages occur.
What’s Yours and What’s Ours
We maintain the wires and facilities that deliver electricity and the electric meter.
Pine Creek Township Reliability Project
PPL Electric Utilities, during the summer of 2025, completed a project in Clinton County that is expected to improve power reliability for customers who have experienced power outages in the past.
Line crews in late August put the finishing touches on the extensive upgrades in the Woolrich area of Pine Creek Township. The work involved removing approximately 2,500 feet of power lines and 30 utility poles in an inaccessible wooded area and replacing them with about 3,000 feet of new line with 45 poles closer to a roadway.
Relocating the lines and poles will reduce the likelihood of outages and provide easier and safer access for crews to make repairs, particularly during storms when most power outages occur.
Past Featured Projects
Highlighted Projects
For a look at the work we're doing in specific communities across our service territory, click on the counties listed below.