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Contact Us

Get in touch with us

Please feel free to send us your comments or to contact us by telephone, email, or US mail. To get in touch, select a contact method below that best suits you.

Outage or Emergency
1-800-DIAL-PPL (1-800-342-5775)
Choose option #1
Contact by Email

Send us an email

We typically respond to customer emails in 24-72 hours. If you need immediate help with an outage emergency or have an urgent credit-related issue, please call us at 1-800-DIAL-PPL (1-800-342-5775).

Customer Service

1-800-DIAL-PPL (1-800-342-5775)

24/7 customer service for emergencies, outages and payment assistance

7 a.m. to 10 p.m. daily for all other issues

Payment Assistance

Set up a payment agreement using our secure online tool.

Questions? Call 1-800-358-6623.  Customer service representatives are available 24/7.

Mid-Large Business and Industrial Customers


Choose option #4

Send us an email

Energy Efficiency Programs

Residential: 1-877-486-9204
Business: 1-866-432-5501

Web: Program Information

PA One Call - Call before you dig
Electric Choice


Web: More Information on Choice

Telecommunications for the Deaf (TTY)
Mailing Address for Correspondence
PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392
Mailing Address for Bill Payment
PPL Electric Utilities
P.O. Box 25239
Lehigh ValleyPA 18002-5239