Online Email Us (Residential & Small Business) We typically respond in 24-72 hours. Please call us for emergencies or urgent issues. Mid and Large Business & Institutional Customers By Phone Residential 1-800-342-5775 For Outage or Emergency: Choose Option 1 Mid and Large Business & Institutional Customers 1-888-220-9991, Option 4 Customer Services Hours Call us 24/7 for Emergencies, Outages and Payment AssistanceResidential customer service: 7 a.m. to 8 p.m. Mon-Fri for all other issuesBusiness customer service: 8 a.m. to 5 p.m. Mon-Fri for all other issues By Mail Pay by mail: PPL Electric Utilities P.O. Box 25239 Lehigh Valley, PA 18002-5239 Mail us a letter: PPL Electric Utilities 827 Hausman Road Allentown, PA 18104-9392 Residential Rebates 1-866-660-4551 Business Rebates 1-866-432-5501 Before you dig, call: 811 Safety first! Call 811 three business days before digging 1-800-358-6623 Need help paying your bill? Call us 24/7 or set up a payment agreement.