Contact Us

How to reach PPL

For emergencies such as downed wires, call 1-800-342-5775 and choose Option 1.

Residential Customers
1-800-342-5775

Call us 24/7 for Emergencies, Outages and Payment Assistance

Regular customer service: 8 a.m. to 5 p.m. Mon-Fri

Billing issue? Expanded hours available from 7 a.m. to 8 p.m. Mon-Fri

Small Business
1-800-342-5775

Call us 24/7 for Emergencies and Outages

Small business team: 8 a.m. to 5 p.m. Mon-Fri

Mid- and Large Business
1-800-220-9991, Option 4

Call us 24/7 for Emergencies and Outages

Regular customer service: 8 a.m. to 5 p.m. Mon-Fri

Need help paying your bill?

1-800-358-6623

Need help paying your bill?
Call us 24/7 or set up a payment agreement.

Residential and Business Rebates

Residential Rebates

1-877-486-9204

Business Rebates

1-866-432-5501

Before you dig, call: 811

Before you dig, call: 811

Safety first! Call 811 three business days before digging

By Mail

Pay by mail:

PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239

Mail us a letter:

PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392