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Get in touch with us

Please feel free to send us your comments or to contact us by telephone, email, or US mail. To get in touch, select a contact method below that best suits you.

Outage or Emergency
1-800-DIAL-PPL (1-800-342-5775)
Choose option #1
Contact by Email
Send us an email
We will respond to email inquiries within 3 to 5 business days.
Telephone (Customer Service)

1-800-DIAL-PPL (1-800-342-5775)

Agents are available 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Telephone (Payment Assistance)

1-800-358-6623

Agents are available 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Web: Payment Assistance

Mid-Large Business and Industrial Customers

1-888-220-9991

Choose option #4

Send us an email

E-power Programs

Residential: 1-866-660-4551
Business: 1-866-432-5501

Agents are available 8:00 a.m. to 5:00 p.m. Monday through Friday (closed holidays).

Web: E-power Program Information

PA One Call - Call before you dig
811
Electric Choice

1-888-668-4775

Web: More Information on Choice

Telecommunications for the Deaf (TTY)
1-800-231-7288
Mailing Address for Correspondence
PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392
Mailing Address for Bill Payment
PPL Electric Utilities
P.O. Box 25239
Lehigh ValleyPA 18002-5239
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