Contact Us

1-800-dial-ppl

(1-800-342-5775)

24 / 7 Customer Service for Emergencies, Outages and Payment Assistance
7 a.m. to 10 p.m. Mon-Sun for all other issues

Outage or Emergency: Choose Option 1

Need help paying your bill?

Payment Assistance

Need help paying your bill?
Call us 24/7 at 1-800-358-6623 or set up a payment agreement.

Email Us!

Email Us!

We typically respond in 24-72 hours.
Please call us for emergencies or urgent issues.
Email Us

Residential and Business Rebates

Residential Rebates

1-866-660-4551

Business Rebates

1-866-432-5501

Mid and Large Business & Institutional Customers

Mid and Large Business & Institutional Customers

1-888-220-9991, Option 4
Email us at BusinessAccounts@pplweb.com

Telecommunications for the Deaf (TTY)

1-800-231-7288

Telecommunications for the Deaf (TTY)

Before you dig, call: 811

Before you dig, call: 811

Safety first! Call 811 three business days before digging

Mail

Pay by mail:

PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239

Mail us a letter:

PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392