Reporting Your Outage is Important
Reporting your outage helps us evaluate damage and prioritize our response. Many customers assume we know about their outage, and we may not if we haven't heard from you. The more information we have, the better we can respond.
Manage Your Outage Alerts
With Outage Alerts, we keep you up-to-date about power restoration efforts. Customize how and when you receive messages. Pick whether you want updates by phone, text or email. You can also set a do not disturb time, or stop receiving these messages.
Stay away from downed power lines and report them to us at
1-800-DIAL-PPL (1-800-342-5775). Call 911 for other emergencies. Prepare an emergency kit for you and your family. Operate generators safely and use flashlights instead of candles.
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