According to PPL Electric Utilities' electric service tariff Rule 2, the customer shall notify PPL of the date service is desired and give information necessary for PPL to properly provide the service and apply the provisions of PPL’s tariff. PPL may refuse to commence service when, in PPL’s opinion, the customer's installation does not conform to PPL's tariff. The customer is responsible for changes in the electric service installation required by PPL before service is provided.
In order to avoid additional expense and minimize delays, call PPL before work has started on the electric service installation. Supply PPL with the customer's bill account number (if not a new installation), the name of the customer, contractor and developer, their phone numbers, and correct service address; a mailing address if needed; type and size of the customer's service; load data; pole number (11 digit) of nearest PPL pole; approximate distance to the nearest PPL pole (over/under 100 ft.); and the type of dwelling or business.
When service is requested, a Work Order Number will be assigned. Refer to this number when making any subsequent reference to or inquiry about the job. Additionally, the Work Order Number should be noted on the inspection cut-in card to avoid mix-ups and unnecessary delays in the final connection of service.