Work Request Process

Timelines & customer requirements

New house construction

Whether you’re building a new home or need to expand your business, PPL is here to help you complete your project.

We’ve recently made some changes to our work management processes to give customers more certainty, making it easier to do business with us.

We now ask that customers contact us at a much earlier stage in their project planning process. Submitting work orders earlier gives PPL employees the time needed for engineering, material delivery, right of way and scheduling. This allows for a more accurate and efficient completion of your job – benefitting all customers and helping to keep our costs down.

Well-planned jobs also increase safety and require fewer power interruptions while completing work – equating to a more reliable electric system for everyone.

Complete list of changes:

  • All work orders except temporary interruptions must be submitted a minimum of nine weeks before you would like PPL on-site.
    • Temporary interruptions – such as for tree trimming around a wire – must be submitted six weeks in advance.
  • Customer requirements – including ratepayer confirmation, payment, signed right-of-way agreement, contract agreement and, if needed, tree work – must be completed six weeks in advance of your scheduled PPL work date.
  • Electrical inspection must be completed two weeks in advance.
    • If applicable, trench/conduit for underground secondary services must be completed two weeks prior to PPL’s scheduled work.
    • Underground trench for primary services must be completed one week prior.

Please see this chart to learn when you should contact us and have customer requirements completed. You may also visit our comprehensive Questions and Answer webpage for details or call us at 1-800-DIAL-PPL (1-800-342-5775) with questions.