New or Upgraded Residential Service

Welcome to the neighborhood! PPL Electric Utilities looks forward to providing your Electric service.

Whether building a new home or upgrading your electric service, PPL Electric Utilities is here to serve your needs. There is generally no cost for new or upgraded service, with the exception of placing power lines underground or requests to move electrical facilities from our designer’s plan. We recommend applying at least 9 weeks before your new service is needed.


PPL offers a Self-Service Work Orders tool that helps you submit and track requests for electric service work. To get started, you’ll need to register for the portal at Create and manage your work order, whether at home, the office or the job site. Track your work order with email notifications, and see what requirements are outstanding.


Your PPL designer will review your application and contact you within a week of submitting a completed application. Your designer will create your plan and contact you with any estimated fees.

A right-of-way agreement is required before PPL can install any new facilities that affect property such as poles, anchors, conductors, transformers, and other equipment. Right-of-way is also required if any tree cutting or trimming is necessary. A permit may also be needed to construct facilities to your property.

1. Application

Apply 9 weeks before you need service.

2. Design

A designer will call within a week of your application to schedule a meeting for a future date.

3. Scheduling

Jobs are typically scheduled for 6-8 weeks after design completion and all requirements have been met.

4. Construction

Timing depends on the amount of work required and the weather.

5. Billing

The customer will receive an electric bill after the meter is placed in service and associated with an account.

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Work is typically scheduled 6-8 weeks after design completion and all customer requirements have been met: customer payment, rate-payer confirmation, signed right-of-way agreement, customer contract agreement and customer tree work.

Electrical inspection and trench/conduit for underground secondary/services installation must be completed 2 weeks before construction. Trench for underground primary installation should be completed 1 week before construction.

PPL schedules jobs to be completed by the week, and the exact day will vary based on weather and other circumstances.

Payments must be made by check and mailed to:

PO Box 25222
Lehigh Valley, PA 18002-5222

Overnight payments can be sent to:
PPL Electric Utilities Corp
2 North Ninth Street
Allentown, PA 18101-1175


Be sure to prepare your site for PPL crews to complete the construction work. Coordinate with other utilites such as Verizon to relocate poles or other facilities that may delay PPL’s work. Remember to call 811 at least 3 business days before you dig. We ask that property lines, easements, rights-of-way, water lines, sewer lines, sprinkler systems, septic systems, septic reserve areas, well locations, and other obstacles/obstructions are staked and marked.


Checklist for Residential Service



close up of two workers wearing safety vests and holding hard hats


Be sure to meet all customer responsibilities at least 6 weeks before constructions starts: