Timeline for Service Requests

When to submit applications and complete customer requirements

Job types for residential and commercial customers

Job Type Example(s)

Please contact us

PPL employee will contact you to review the scope of your request

Customer requirements to be completed, excluding electrical inspections and trenching

Final Customer Requirements, if applicable

Interruptions to existing service

Customer needs power shut off temporarily for tree trimming around a wire, or to install a new meter base

Minimum of 6 weeks before your planned work

Within 5 business days

N/A

N/A

Installation of electric service

Customer is building a new house, apartments or business

Minimum of 9 weeks before your planned work

Within 5 business days

6 weeks prior to your scheduled work date

Service trench and electrical inspection 3 weeks prior to your scheduled date

Line extensions

Customers need to extend a power line – either underground or overhead – to a new home, shed, etc.

Minimum of 9 weeks before your planned work

Within 5 business days

6 weeks prior to your scheduled work date

Service trench and electrical inspection 3 weeks prior

Upgrades in service

Homeowner is building a large addition, requiring upgrade from 100-amp service to 200-amp service

Minimum of 9 weeks before your planned work

Within 5 business days

6 weeks prior to your scheduled work date.

Service trench and electrical inspection 3 weeks prior

Relocations

Customer is moving a driveway, resulting in the need to move utility poles or PPL wires

Minimum of 9 weeks before your planned work

Within 5 business days

6 weeks prior to your scheduled work date

Service trench and electrical inspection (if required) 3 weeks prior

Underground Residential Developments (URDs)

PPL needs to install service to a new/expanded residential development

Minimum of 9 weeks before your planned work

Within 5 business days

6 weeks prior to your scheduled work date

Primary trench 1 week prior

Street Lights and area lights

Township, Homeowners Association, etc. would like a new street or area light

Minimum of 9 weeks before your planned work

Within 5 business days

6 weeks prior to your scheduled work date

N/A