WIll the Coronavirus pandemic impact my electric service?
Our homes, health-care facilities and grocery stores need reliable electricity to keep moving during this crisis. Powering our communities remains our number one responsibility.
Rest assured, throughout this crisis and beyond, we’re working every day to maintain a strong, resilient and reliable power grid. You need us to keep your lights on, and we’re here for you. And we’re doing it safely by limiting direct interaction between our employees and customers and respecting social distancing at all times.
How is PPL protecting its employees and customers during the pandemic?
We’re focusing on our employees who will be there to keep your lights on as we weather this public health challenge. We’ve taken steps to reduce their potential exposure to the coronavirus, limited visitation at critical facilities, and increased cleaning and sanitizing of work areas.
All employees who are able to work from home, including our Customer Contact Center associates, are working remotely. For those employees who need to be at work to ensure a consistent flow of power, we’ve implemented safety protocols to keep them healthy.
We’ve also taken steps to limit physical interactions between our employees, customers and contractors. We’ve suspended non-critical repair work on service meters and metering equipment if that work requires contact with a customer or the public. For critical repair work that must be completed, we will maintain safe distances from any customer or member of the public. In addition, we’ve suspended all in-person elements of our Energy Efficiency Programs. This includes in-home audits and appliance recycling pickups.
I've seen PPL workers out in the community. Why are you still working during these times?
As an electric utility and a critical industry, our number one priority is to provide the people and communities we serve with safe and reliable power. We need to keep working to keep the power flowing, and to ensure that our power grid is strong, safe and reslient. Please know that, while we are continuing our critical work, we are working differently during these times. We are limiting direct interaction between our employees and customers, and respecting social distancing. We’ve also taken steps to reduce potential employee exposure to the coronavirus, limited visitation at our facilities, moved to remote work where possible, and increased cleaning and sanitizing of our work areas and equipment.
Per Governor Wolf's guidance, we're requiring our employees and contractors to wear non-surgical, homemade or better masks when they're working out in the field.
During these times, please respect social distancing and stay at least 10 feet away from any PPL employee.
Has PPL suspended service shutoffs?
Yes. We will not cut off service to any customer for unpaid bills until further notice, and we have reconnected service for any customers who were disconnected recently. Of course, we’ll continue to disconnect service as requested by customers who are moving, or when necessary for safety reasons.
An energy supplier told me that electricity rates are going to skyrocket after this crisis. Is that true?
No, it's not. Scammers don’t rest during pandemics. We’ve heard reports that bad-actor energy suppliers are lying to customers about the impact of coronavirus on future utility rates. They’re making these threats to get you to switch your energy supplier. Our advice: Don’t buy into their schemes.
Protect yourself from scams
Am I paying too much for my electricity supply?
Maybe. During these times, it's more important than ever to make sure that you are saving all the money you can. We've found that many of our customers are paying more for their electricity generation than PPL’s Price to Compare – the current rate you’d pay for electricity generation if you choose not to shop.
We want to help you save. If you’re not comfortable with the price you’re paying now, it’s easy to compare suppliers. You can find one that offers the service, energy supply source (renewables vs. other sources) and price that is right for you.
And if you don’t want to choose a supplier, you can always switch back to PPL’s default service. This is the rate we negotiate on behalf of our customers. We’ll buy the power for you and pass on the cost without profit to us. That’s the Price to Compare, and it’s adjusted every June 1 and Dec. 1.
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