Customers

There are three ways for PPL customers and authorized third parties to obtain customer demand and consumption history.

1. Energy Analyzer (online)
2. Manual
3. EDI

Option 1 – Energy Analyzer

• PPL Electric Utilities’ website makes it easy for you to view your current bill, compare bills and see your usage history. A customer may link multiple accounts to their user profile in order to share access to an account. If the customer opts to share, another user can see detailed usage information and pay bills for the account. Summary and interval usage can be obtained using the Energy Analyzer. To view the Energy Analyzer, enter the "My Account" section and then select "Start Tracking, Start Saving."
• Select “View Bill History” for billing details. View a basic history of your usage and charges or from the "Account Management" pages, click on "View Daily Energy Use.”
• On history screens, most columns have a “Graph” button in the heading. Clicking on the button will display a bar graph of the values in that column. Where appropriate, a line graph of degree-days can be overlaid by clicking the “Degree-Days” radio button below the graph.

Option 2 - Manual

• As an electric distribution company, PPL Electric Utilities maintains a database of customer energy usage information. This information is confidential and is intended only for customers' use; however, records can be requested by customers or third parties under the guidelines described below. 
• Use the request form to request usage information. If you are a third party needing authorization or a customer wishing to release information to a third party, use the online authorization form.

Authorization checklist for third parties, such as consultants

Option 3 - EDI

• If you are EDI-certified in PPL Electric Utilities, you may submit an 814 Historical Usage Summary request. If the customer has the account marked that we can release this information, you will receive an 814 Accepted HU response and then you will receive an 867 HU. As part of the 867 HU you will get the KC=Capacity Obligation-aka Load Responsibility and the KZ=Transmission Obligation.
• If the customer’s account number is correct but they have not released their information, you will receive an 814 Accepted HU response but it will have one of the following codes in the 814:
  • REF*1P*HUU*HISTORICAL USAGE UNAVAILABLE
  • REF*1P*HUR*HISTORICAL USAGE NOT RELEASED
• If the customer’s account number is invalid you will receive a rejected 814 response.

Authorization checklist for third parties, such as consultants