Requests For Customer Demand And Consumption History

Prior to PPL Electric Utilities releasing usage information, the customer’s account must be marked (by the customer) to allow this information to be released. They can go to the online Privacy Release form and indicate their preference to release all information or contact us at 1-800-DIAL-PPL (1-800-342-5775). Keep in mind, this permission is not supplier-specific.

There are two types of Usage Requests:

1. Summary
2. Interval

How to Request Summary Usage

EDI

• If you are EDI-certified in PPL Electric Utilities, you may submit an 814 Historical Usage Summary request. If the customer has the account marked that we can release this information, you will receive an 814 Accepted HU response and then you will receive an 867 HU. As part of the 867 HU you will get the KC=Capacity Obligation-aka Load Responsibility and the KZ=Transmission Obligation.
• If the customer’s account number is correct but they have not released their information, you will receive an 814 Accepted HU response but it will have one of the following codes in the 814:
  • REF*1P*HUU*HISTORICAL USAGE UNAVAILABLE
  • REF*1P*HUR*HISTORICAL USAGE NOT RELEASED
• If the customer’s account number is invalid you will receive a rejected 814 response.

ENERGY ANALYZER

• A customer may link multiple accounts to his or her user profile to share access to an account. If the customer opts to share, another user can see detailed usage information and pay bills for the account. As the party who would be the recipient of the information, you must have a user profile before you can share. To add accounts or share the customer should:
  • Click “select a different account” in the navigation on the left side of the PPL Electric Utilities website. They will be taken to the “My Account List” page.
  • From the “My Account List,” select the appropriate link to either add or share an
    account.
• Once you’ve completed the above steps, you’re ready to go.
• There are several ways to review a customer’s account records online. To view the Energy Analyzer, enter the "My Account" section and then select "Start Tracking, Start Saving."
• Select “View Bill History” for billing details. View a basic history of your usage and charges or from the "Account Management" pages, click on "View Daily Energy Use.”
• On history screens, most columns have a “Graph” button in the heading. Clicking on the button will display a bar graph of the values in that column. Where appropriate, a line graph of degree-days can be overlaid by clicking the “Degree-Days” radio button below the graph.

MANUAL

• There is a cost of $5 for each account requested.
• You may submit your request to PPLUtilitiesSupplier@pplweb.com. For faster processing, please attach the customer’s Authorization to Release the information with your request.

How to Request Historical Interval Usage

EDI

• If you are EDI certified in PPL Electric you may submit an 814 Historical Interval Usage request. Please refer to the PA EDEWG Guidelines for specific codes. If the customer has their account marked that we can release this information, you will receive and 814 Accepted HIU response and then you will receive an 867 HIU. As part of the 867 HIU you will get the KC=Capacity Obligation-aka Load Responsibility and the KZ=Transmission Obligation.
• If the customer’s account number is correct but they have not released their information you will receive an 814 Accepted HIU response but it will have one of the following codes in the 814:
  • REF*1P*HUU*HISTORICAL USAGE UNAVAILABLE
  • REF*1P*HUR*HISTORICAL USAGE NOT RELEASED
• If the customer’s account number is invalid you will receive a rejected 814 response.

ENERGY ANALYZER

• A Customer may link multiple accounts to their user profile in order to share access to an account. If the Customer opts to share, another user can see detailed usage information and pay bills for the account. As the party who would be the recipient of the information you must have a user profile before you can share. To add accounts or share the customer must do the following:
  • Click “Select a different account” in the navigation that appears on the left side of the myPPL pages. They will be taken to the “My Account List” page.
  • From the “My Account List,” select the appropriate link to either add or share an
    account.
• Once you’ve completed the above steps, you’re ready to go.
• There are several ways to review a customer’s account records online. To view the Energy Analyzer, enter the "My Account" section and then select "Start Tracking, Start Saving."
• Select “View Bill History” for billing details. View a basic history of your usage and charges or from the "Account Management" pages, click on "View Daily Energy Use.”
• On history screens, most columns have a “Graph” button in the heading. Clicking on the button will display a bar graph of the values in that column. Where appropriate, a line graph of degree-days can be overlaid by clicking the “Degree-Days” radio button below the graph.

MANUAL

• There is a cost of $106 for each account requested.
• You may submit your request to PPLUtilitiesSupplier@pplweb.com. For faster processing, please attach the customer’s Authorization to Release the information with your request.