Understanding Your Electric Bill

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Sample Bill - Page 1
  • Contact Information Ways to contact us about your bill or account are clearly noted at the top of your bill. Many self-service options are available online.

  • Account Information The most important information regarding your bill is placed in an account summary box on the top of the bill and payment stub.

  • Service Address The address where PPL Electric Utilities is providing service for this bill. This address may be different than the mailing address. The meter number is also provided.

  • Billing Summary This section provides an overview of account balances, current charges, date due and amount due.

  • Electric Usage Profile This graph shows the average daily usage over the past 24 months. You can use this information to track and manage your electric use.

  • Shopping Information You’ll find information in this box to help you choose an electricity supplier. Your rate schedule and current supplier are listed, along with websites to visit for supplier offers. You can use the price to compare to help evaluate options from competitive generation suppliers. This price changes in June and December.

  • Monthly Usage Comparison This table compares electric usage of the current month to the same month of the prior year.

  • Meter Read This table shows meter reading information for the period associated with the current bill. This is your actual electricity usage for the billing period. We measure electricity usage in kilowatt hours (kWh).

  • Yearly Usage Comparison This table compares the electric usage for the current year to the prior year.

  • Payment Methods There are four convenient ways to pay your bill, each identified in this section, as well as an address for correspondence.

  • Account Information The most important information regarding your bill is placed in an account summary box on the top of the bill and payment stub.

  • Payment Stub Return the payment stub in the envelope provided.

Sample Bill - Page 2
  • Your Message Center This area displays important messages related directly to your account or service. Critical messages are noted with a red exclamation point.

  • General Information Regulatory information regarding rates and charges associated with your bill.

  • Understanding Your Bill Definitions of charges and items to help you understand your bill.

  • Billing Details A detailed description of charges that make up your current bill. Charges are segmented by previous balances, supplier charges, PPL Electric Utilities charges and other charges.

Sample Bill - Page 3
  • Supplier Billing Information You'll find detailed descriptions of your supplier charges on this page if you shop for electricity supply, along with the dates that supplier served you. Your supplier's address and phone number are also listed. If you have questions you can contact the supplier that served you during that time period.