Meter Data Privacy Notice

Our commitment to protecting our customers’ privacy

PPL Electric Utilities (“PPL”) has developed this Meter Data Privacy Notice (“Notice”) to outline our protection of our customers’ privacy with respect to data collected from electricity meters.

[Note: Our other privacy notice applies to usage of our Web site and various social networking platforms that we use.]

Starting in 2016, PPL began replacing its current generation of meters with new, advanced meters. We expect to complete this work in 2019.

Our advanced meter infrastructure enhances our ability to collect electricity usage data sent from the meter(s) at your home or business. These meters capture information about your electricity usage every 15 minutes and transmit the data to us every 2 to 4 hours. PPL also collects information from the meters on significant events related to electric service, such as outages, voltage fluctuations, heat alarms, and meter tampering alerts. The data transmitted by the meter does not contain any personally identifiable information (such as your name, account number, phone number, or address). Once we receive the data, however, we associate it with your PPL account.

Electricity Information

Your electric meter sends us information about your electricity usage in your home or business (collectively, “Electricity Information”). For example, we receive:

  • Information about the amount of electricity you use; if you also (a) generate electricity and (b) generate more than you use, then we will receive information regarding the difference between the amount of electricity generated and used by you
  • Power, voltage, and current usage
  • System alerts

How We Use Electricity Information

We primarily use Electricity Information to calculate your electricity bill. We share your data with you so you can understand your electric consumption, your rates, and how your bill is calculated. Further, we use the data to enable prompt power restoration after outages that may occur in your neighborhood.

We may also use Electricity Information for:

  • technology research
  • sizing electrical distribution equipment
  • market research
  • improving and developing new features and offerings for our services
  • protecting our rights and property 
  • recovering debt and preventing fraud
  • customizing information we provide to you based on your interests and history with us (for example, energy conservation methods you may find helpful)
  • other purposes disclosed when personal information is submitted to us

How We Use Aggregated/de-identified Information

We also aggregate the data collected from many customers without personal identifiers for several purposes, such as:

  • Supporting power outage analysis and restoration
  • Supporting distribution operations by providing more detailed load and voltage data
  • Supporting data analysis to determine aggregated historical peak loads on distribution transformers and conductors
  • Aggregating data by retail electricity provider to settle the wholesale market
  • Providing necessary information to authorized electric generation suppliers and/or third party representatives

With Whom We Share Electricity Information

Access to your Electricity Information is limited to you; anyone you have authorized to review, administer, and/or pay on your account; PPL (including authorized PPL employees); those PPL vendors who need authorized access to provide specified services to you or to PPL; or in connection with a corporate change or dissolution (including, for example, a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets, or wind down of business). If you purchase your electricity supply from a retail electricity provider, that provider company will also have access to your data.

We may disclose your Electricity Information when we believe in good faith that disclosure is necessary to protect rights or property; in the event of an emergency or to protect your safety or the safety of others; to investigate fraud or respond to a government, law enforcement, judicial, or other legal request; or to comply with the law.

Security of Electricity Information

Our data security policies include, but are not limited to, education and training and the use of technologies such as firewalls, encryption, digital signatures, authentication, and access controls.

We are committed to protecting the security and integrity of Electricity Information; however, we cannot guarantee that Electricity Information (whether in transit or at rest) will be absolutely safe from intrusion by others, such as determined and sophisticated hackers. PPL disclaims liability for disclosure of Electricity Information due to errors or unauthorized acts of third parties during or after transmission of meter data.

If you create any online account with us, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security.

If at any time during or after our relationship we believe that the security of your Electricity Information in our care may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that email address anytime in your account profile. You consent to our use of email as a means of such notification.

Questions?

PPL welcomes questions or comments our customers may have regarding this Notice or the use of your personal information. Please send any questions or comments to PPL, attention: Advanced Meter Privacy Notice, PPL Electric Utilities, c/o S. Smith, 827 Hausman Road, Allentown, Pa., 18104. You can also call 1-800-342-5775, or email customerexperience@pplweb.com.

Changes to this Notice

We may change this Notice from time to time. When we do, we will let you know by posting the changed notice on this page with a new “Last Updated” date. In some cases (for example, if we significantly expand our collection or sharing of your Electricity Information), we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.

Last Updated: October 2017.