Emergencies

 
lightning over a residential neighborhood

Be Safe, Be Prepared

Before storms/outages:

  • Use surge protectors to help protect your appliances and electronics.
  • Have ground fault circuit interrupters (GFCIs) professionally installed on your outlets. These safety devices can cut off power instantly if there's a safety hazard.
  • Prepare and maintain an emergency kit with food, water, medication and any pet supplies you may need.
  • Charge your phones and other devices before severe storms.

During storms/outages:

  • In the event of an emergency, call 911.
  • Avoid using candles for lighting because they can start fires. Use flashlights instead.
  • Keep warm air in during winter by using your doors as infrequently as possible, and close off unoccupied rooms.
  • Avoid opening your refrigerator and freezer as much as possible.
  • Do not use ovens or ranges to heat your home.
  • Unplug sensitive home electronics. Turn off ovens and space heaters that may have been on when the outage occurred.

Back to top

 
downed power lines laying on a road

Downed Wires

  • Never approach downed power lines. Stay at least 10 feet away and keep kids and pets away. Always assume they are energized and carrying electricity.
  • If you see a downed power line, report it immediately to 1-800-DIAL-PPL (1-800-342-5775).

Back to top

 
two sets of feet wearing rubber boots in flooded house

Flood Safety

  • Never use electric appliances or touch electric wires, switches or fuses when you're wet or when you're standing in water.
  • Stay clear of electrical equipment in places, such as basements, where flooding has occurred.
  • Don't attempt to turn off power at the breaker box if you must stand in water to do so. Call us at 1-800-DIAL-PPL (1-800-342-5775) to shut off power at the meter.
  • Keep electric tools and equipment at least 10 feet away from wet surfaces. Do not use electric yard tools if it's raining or the ground is wet.

Back to top

 
generator

Generator Safety

  • Make sure permanent stand-by generators are hooked up by qualified professionals.
  • Generators emit carbon monoxide. Never operate a generator in your home, garage or any enclosed area.
  • Place generators in a dry, well-ventilated outdoor location.
  • Use only safety-tested, heavy-duty cords designed for outdoor use.
  • Never plug a portable electric generator into a wall outlet or connect directly to a home’s wiring. This can energize utility power lines and injure you or others working nearby. Turn off or disconnect all appliances and lights before you begin operating the portable generator.
  • Once the generator is running, turn on your appliances and lights one at a time to avoid overloading the unit.
  • Shut down generators properly. Before shutting down a generator, turn off and unplug all appliances and equipment being powered by the generator.
  • Remember to do maintenance between uses of generators: inspect filters, spark plugs, oil and fuel.

Back to top