Delivering for our communities through thick and thin
This has been a tough year. It posed many new challenges. We all had to do things differently to achieve our goals. While we worked safely day and night to keep your lights on, we also kept our commitment to delivering for the communities we serve.
Stepping up for customers
Many families have been — and continue to be — financially impacted by the pandemic. For those of you who have needed a little extra help managing your bills this year, we’ve worked to provide some relief:
- Suspended late payment charges and service terminations for the bulk of the year.
- Adjusted the eligibility criteria for our payment assistance programs so more customers would qualify.
- Expanded our payment agreement options to help you pay down balances on your schedule.
- The PPL Foundation contributed $500,000 to our Operation HELP program, which provides grants to eligible families struggling with their energy bills.
Investing in our communities.
- The PPL Foundation provided more than $500,000 to 116 community organizations across our 29-county service territory through our sustaining grants program.
- Beyond supporting education and sustainable communities, the PPL Foundation added a key focus area this year: Diversity, Equity and Inclusion. This focus area will help us partner and invest in nonprofit organizations aimed at confronting racism, advancing social justice and equity, improving multi-cultural relations, and supporting minority-led organizations.
- Through its Bright Lights program, the PPL Foundation awarded $100,000 in grants to help illuminate the outstanding contributions of individuals working in the nonprofit sector.
- We contributed a total of $750,000, across more than 100 non-profit organizations, through PA's Education Improvement Tax Credit program.
Preserving the Environment
- Although schools across Pennsylvania went virtual earlier this year, we spread the word about our Future Environmental Leaders Scholarships and awarded $2,000 scholarships to six deserving high school seniors.
- We adapted our popular Community Roots program for the times and gave away more than 1,000 trees at outdoor farmers markets across eastern PA.
We’re proud to be here for the communities we’ve served for a century.
Here’s wishing everyone a happy and healthy holiday season. Stay safe!
Give yourself the gift of paperless billing
Sign up for paperless billing and it could be a season of celebration!
We're giving away $1,000 to one lucky paperless customer this holiday season. And it’s easier than ever to go paperless with our brand-new web experience at pplelectric.com.
With paperless billing, you can pay your bill online with a few clicks. There’s no stamp needed, and you don’t need to worry that your check might get lost in the mail.
All residential customers who are enrolled in paperless billing and have an account that is no more than 30 days past due by 11:59 p.m. on December 14, 2020, will be automatically entered in the drawing for $1,000. Check out the official contest rules, and go paperless now at pplelectric.com/paperless.
Waste not, want not
Our energy efficiency program responsibly recycles customer appliances.
Since 2017, together we've responsibly recycled:
That translates to a reduction of 285,219 metric tons of carbon dioxide, equal to:
Did you know?
Our wood recycling program recycled more than 7,000 tons of wood in a single year! According to the Environmental Protection Agency, that’s equivalent to preserving 129 acres of U.S. forests.