• Ask your realtor or landlord for the meter number at your new residence so there’s no confusion about the address.  
• Confirm with prior tenants or homeowners when they are planning to request to stop service in their names. Then you can request the same date to prevent a gap in service. 
• Decide which of the following requests works best for your family:
  • Start service: You can start service at any address within our territory without stopping service at another property.
  • Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
  • Transfer service: Stop service at your existing property and start service at a new home with just a few clicks.
• Visit pplelectric.com/moving up to40 days before your move to process a request to start, stop or transfer your electric service. 

New! If someone requests to start service at your existing address, you may receive a text or email from us to confirm. If you’re moving, there’s no need to take action. If the change was requested in error, let us know so we can prevent a new customer from starting service at the wrong address. 

Moving requests only take a few minutes on our website, so there’s no need to wait. Cross this off your moving to-do list and get back to packing!  

Ask Meg

I saw your Live Line Electrical Safety Exhibit a few years ago at a local fair and thought it was great! Are you still hosting demonstrations? Can I request one for an organization I volunteer with?

I’m happy to hear you enjoyed our Live Line Exhibit! And I have great news — the exhibit is back in action and touring our territory through November. If you have an audience of at least 50 people and an outdoor space for the exhibit, you can request a demo by emailing Doug Haupt at dlhaupt@pplweb.com. You can also read more about these demonstrations on our blog at pplelectric.com/stories.

 

Appliance recycling: In-home pickup is back

It’s time to say goodbye to that costly, energy-wasting fridge. Replace your old refrigerator this summer with a new ENERGY STAR® certified model to save energy and receive a $50 rebate. 

Best of all, we’ll make recycling that old fridge easy. In-home pickups are back! We’ll take your fridge for free, recycle it, and give you $35 for letting us dispose of it properly. It’s that simple. 

If you prefer a no-contact pickup, you can select that option when you schedule online.

Schedule an appointment at pplelectric.com/recycle.

 

Keeping the lights on: Tree trimming

If a tree falls in the woods, does it affect the electric grid? 

It could. In fact, fallen trees and branches are the number one cause of storm-related outages.

That’s why we focus on vegetation management. Trimming and removing trees along our 33,000 miles of overhead power lines is essential to keeping your lights on. 

How do we do it? We have an established time- and condition-based maintenance program to make sure we’re trimming trees at the right times. We also use data analytics and innovative technology to identify the areas with a higher probability of tree-caused outages.

Thanks to our vegetation management program, in 2020 we reduced tree-related outages by 14 percent over the prior year.

 

Protect yourself from summer scams with these tips

Summer season means scam 
season. Watch out for these deceptive comments that you’ll never hear from PPL and help us stop scammers in 
their tracks.  

1. “Pay now or we’ll cut you off.” If you’re at any risk of losing service, we’ll give you plenty of notice. We’ll never surprise you with a phone call threatening imminent shutoff.  
2. “We’ll take a prepaid card, bitcoin or digital transfer.” Scammers often insist that you pay with prepaid cards or digital payment apps, because that’s convenient for them and difficult to recover. We never request these types of payments. 
3. “This is a fee to connect your meter.” Any meter-related costs are included as part of your bill. There are no extra fees to get a meter fixed, replaced or connected. 
4. “I’m from PPL and want you to come outside to look at work that needs to be done.” It’s rare that we will ask customers to look at work that needs to be done, but it does happen occasionally. If someone claiming to be from PPL comes to your door, ask for proper identification or call us to verify that they are who they say they are.
5. “I have rebate checks for you that haven’t been sent out yet.” We don’t handle rebates that way. The companies that run these programs for us just process and send rebates at appropriate times. They don’t call customers as part of the process. If you get one of these calls, hang up. 

For peace of mind, you can always verify your account status at pplelectric.com. 

 

Attention: Renters

Millions of dollars are available to help you pay your utility bills and rent. The federal Emergency Rental Assistance Program is open now. Learn more about Bill Help for Renters.