• We’ll take the average of your electricity use over the past 12 months to determine your monthly budget amount. If you’ve lived in your current location for less than six months, we’ll estimate your use based on your household information. 
• For at least three months, your bill will be the same, so you can plan your budget accordingly.
• Important: Every three months, we’ll look back at your use and, if necessary, adjust your budget amount. If you’re using more electricity than expected, your bill might increase. If you’re using less, it might be lower.
• After 12 months, we’ll settle the difference between your actual energy use and the amount you were billed.

I have some good news for you. We want our customer service experience to be effortless, and we’ve been investing in our web and phone capabilities to make it easier than ever for you to manage your account without needing to speak with someone. You can view or pay your bill online, check your energy use, make changes to your account and more. In most cases, you can even sign up for a payment arrangement and see what other bill help programs are available to you. Just visit pplelectric.com to get started.

Summer storms are on the horizon. Are you prepared?

Summer season is storm season. Thunderstorms, lightning strikes, heavy winds and hurricanes can cause havoc. Often, they can cause power outages.

We’re prepared to respond to any storms that hit our area. When outages occur, we’ll work around the clock — as safely and quickly as possible — to get the lights back on.

And, thanks to the investments we’ve made in smart grid technology, we can often stop an outage before it even occurs. In fact, with state-of-the-art automated sensors and switches, plus our advanced software system, we’ve avoided more than one million customer outages since 2015.

We want you to be prepared in case there are outages this summer. Here are a few precautions you can take BEFORE a storm hits to keep your family and home safe:

• Use surge protectors to help protect your appliances and electronics.
• Have ground fault circuit interrupters (GFCIs) professionally installed on your outlets. These devices can cut off power instantly if there's a safety hazard.
• Prepare and maintain an emergency kit with food, water, medication and pet supplies.
• Charge your phones and other devices before severe storms.

When storms hit, visit pplelectric.com or follow us on social media to stay up to date.

Keeping our web experience inclusive 

If you’ve visited pplelectric.com recently, you’ve noticed that the site is looking a lot different. We’ve spent the past year talking to customers and then making significant upgrades to the site. Our goal: Make it easier than ever for everyone to get the service they need with a few keystrokes.

And we mean everyone.

We’re committed to making sure our web experience is accessible to every single customer, regardless of their disability status. So, when we heard from customers who have visual impairments—including customers who cannot differentiate certain colors—we knew we needed to take action. 

• We updated our online bill pay section to better support individuals with visual impairment.
• We’re testing and implementing designs that use larger icons, which are more noticeable and legible for customers with colorblindness.

We’re not stopping there. We’ll be checking in with customers of all types – including individuals with disabilities – regularly as we continue to improve our website in a customer-first, accessible way.

Check out pplelectric.com today to see how easy it is to manage your account and more!

Dive into summer with $350 off

Spend less and splash more this summer with $350 rebates on ENERGY STAR® certified pool pumps. 

Compared to standard models, ENERGY STAR certified pool pumps: 

• Use up to 65 percent less energy.
• Run quieter and last longer.
• Require less maintenance.
• Extend the life of your pool's filtering system. 

Upgrading to an ENERGY STAR certified pool pump could pay for itself in less than two years based on the energy savings alone. With a $350 rebate on top, you’ll be soaking up the savings in no time. Visit pplelectric.com/savings to learn more.  

Source: energystar.gov