August 2025 Residential Connect

But life brings the unexpected: powerful storms, extreme temperatures and downed trees. That’s why we’re constantly preparing for what’s ahead. From strengthening the grid and clearing lines to standing by 24/7, we’re working to keep your lights on and your life uninterrupted. Our smart grid has already helped prevent more than three million outages, and we’re investing every day to make the system smarter, stronger and more resilient.

And our partnership goes beyond poles and wires. We offer tools and resources that help you take control of your energy use, like our Energy Analyzer, alerts, and energy-saving tools, tips and programs.

When you need a little extra help, we're here with a variety of assistance programs. Because when we work together, there’s nothing we can’t power through.

Our employees don’t just serve our communities, they live in them. They volunteer, they respond and help power what matters most. We’re proud to support job creation, workforce development and STEM programs that shape the next generation.

Because at the end of the day, it’s about showing up, looking ahead and working side by side to keep our communities connected, comfortable and ready for what’s next. Learn more at pplelectric.com/PartnersInPower.

 

 

PPL Electric smart grid surpasses three million outages avoided

Since 2015, our smart grid has prevented more than three million power outages — that’s over 650 million minutes of keeping homes bright, businesses running and essential services connected.

This isn’t just about technology. It’s about partnership.

We don’t just deliver electricity we show up as your partner in power. Our smart grid works around the clock, isolating problems and rerouting electricity in real time to keep power flowing when it matters most.

Because keeping your life powered isn’t just on you, it’s something we do together.

We’re constantly upgrading and innovating to build a smarter, stronger, more resilient grid. One that’s ready for the unexpected. One that stands strong against storms, outages and whatever tomorrow brings.

Learn about all we’re doing to help keep your power on at pplelectric.com/reliability.

 

Time to flip your fridge?

Receive a $50 rebate when you recycle your old, working refrigerator, plus an additional $50 rebate when you upgrade to a new ENERGY STAR® certified model.

Learn more: pplelectric.com/pickup.

 

Ask a PPL Electric advisor

Question: I noticed there are wires coming to and from the meter base on the outside of my house. Am I responsible for these?

Answer: This is a common question, which is why we’ve designed the graphic below to help explain the breakdown and ownership of electrical components at your home.

1. Service drop: PPL Electric repairs the wire that runs to your property.
2. Point of attachment: You are responsible for the anchor that attaches the service drop to your property.
3. Service entrance cable: You are responsible for the wire that runs along the outside of your home into the meter and from the meter to your service panel or fuse box.
4. Meter base: You are responsible for the metal box that houses the meter.
5. Meter: PPL Electric owns the meter that measures electricity use.
6. Service fuse box: You are responsible for the box, the circuit breakers or fuses, and all the interior wiring.

For more info and an example of underground service, check out pplelectric.com/WhatsYours.

About your advisor: Mike has been a dedicated employee for over 40 years, serving our customers in
many roles. He is currently the manager of Metering System Operations. Throughout his career, he’s become an expert on our outage management and metering systems, which help detect outages and turn on power to homes and businesses remotely. Mike is always looking for opportunities to use meter and usage data to improve the customer experience.

 

Understanding your bill: Myths vs. Facts

We understand concerns about high electric bills, especially during extreme weather. Let's clear up a few common misconceptions.

Myth #1
PPL Electric doesn’t care when customer bills increase.

Fact
You're understandably concerned about higher bills, and we’re concerned too. Across our region, energy supply costs are rising. While we can’t control market trends, we can back you up with the tools, resources and information needed to manage energy use and explore cost-saving opportunities.

We are committed to operating efficiently and controlling the costs that we can while still ensuring reliable service for you.

Learn more.

 

Powering stronger communities, together

At PPL Electric, we’re more than a utility; we’re your neighbor. That’s why it’s important for us to invest in the communities we serve. The PPL Foundation has awarded $200,000 in grants to 30 nonprofit organizations, with plans to distribute $1 million in grants in 2025. This is just one way we’re committed to fostering sustainable neighborhoods. For more info on our community support, visit pplelectric.com/community.