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Customer Assistance and Referral Services (CARES)

PPL Electric Utilities

Support for temporary hardship

The CARES (Customer Assistance and Referral Services) program is offered to customers who are experiencing a temporary hardship, such as injury or illness, that affects their ability to make regular payments toward their electric bill.


Through CARES, eligible customers may receive temporary protection from shut-off, energy-saving tips and referrals to other community programs for possible assistance.


Please call 1-800-342-5775 if you think this program can help.