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OnTrack Payment Plan

Fixed payments

If you need help with your electric bill, you may qualify for some relief through our OnTrack program. OnTrack makes managing your bill easier with fixed monthly payments and debt forgiveness. Check out our income guidelines, and, if you qualify, sign in and apply online in minutes.

How your OnTrack credit is determined

Your OnTrack credit is determined by your primary heating source as well as your household income. This credit will be applied monthly to cover the difference in your actual bill and your fixed OnTrack payment. If your home is heated by electric, the maximum OnTrack credit you’ll receive, over 12 months, is $3,150. If your primary heating source is natural gas or oil, your maximum OnTrack credit will be $1,950.

Maximize your benefits

  • Make your payments on time: Pay on time to receive your monthly OnTrack credit. Enroll in auto pay so you never miss a payment.
  • Keep your usage consistent: If your usage increases and your OnTrack credit is exhausted early, your monthly payment will be adjusted to the budget billing amount.
  • Stay in touch: Notify your OnTrack agency of any changes to your household income or occupants.
  • OnTrack is a 12-month program. Be sure to reapply when your OnTrack enrollment is about to expire. We’ll send you a new application just before your 12 months is up.

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Apply for OnTrack today

Applying for OnTrack has never been easier. Sign in and answer a few questions. Our team will review your application and let you know if you’re enrolled.

Apply Now

OnTrack benefits

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Debt forgiveness

If you have a past due account balance, OnTrack forgives a portion of that balance monthly. No overdue balance? You can still apply.

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Energy management

To maximize your OnTrack credit, we encourage you to save energy. Our WRAP program offers energy audits and education to help you save.

Learn More
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Fixed payments

We’ll lower your monthly payment based on the OnTrack credit amount.

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Easy online application

It’s quick and easy to apply online. Upload files or photos of the required documents from your mobile device.

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2025 Income Guidelines

Household Size Maximum Income 
 1 $23,475
 2 $31,725
 3 $39,975
 4 $48,225
 5 $56,475
 6 $64,725
 7 $72,975
 8 $81,225
Additional person Add $8,250 each additional person

All you need to apply is your PPL bill account number and income information for each member of your household.