Half-truths & lies being used
"I’m calling on behalf of PPL
(or your current supplier) ..."
Misrepresenting supplier status
"Your current supplier is changing,
or is no longer in business ..."
"You must renew or change suppliers or
your electricity will be shut off ..."
"We are offering lower rates than PPL
(or your current supplier)" — when they do not really know what your current rates are.
Misrepresenting total pricing
"This is the total price, including generation, transmission and distribution."
Misrepresenting their true intentions
"You will receive a free gift card by answering a few questions ..."(to obtain personal information or changing your supplier plan without your consent.)