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Need Help Paying Your Bill?

Programs to Help All PPL Electric Utilities Customers

Payment Assitance

Payment Assistance

  • Set up a payment arrangement online in minutes
  • Helps you manage an overdue balance
  • Spreads out the amount due over time
  • Stops late payment charges
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Budget Billing

Budget Billing

  • Averages your electric use over the entire year so that your bill amount will be more predictable.
  • Every 3 months, we’ll compare your budget amount to your actual usage, and, if needed, adjust the budget amount.
  • Budget billing is not a payment agreement and does not change any past due amount.
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Programs for Income-Eligible Customers


  • Reduced-payment plan
  • Debt forgiveness
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(Low-Income Home Energy Assistance Program)

  • Cash grants for home heating bills and emergencies
  • Federal program generally open from November to April
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Operation HELP

  • Cash grants for home heating bills
  • Funded by our generous customers, employees and PPL
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  • Shut-off protection for temporary hardship
  • Referral service to community resources
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(Winter Relief Assistance Program)

  • Free weatherization measures
  • Helps reduce energy use and improve comfort
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Energy Efficiency Kits

  • Free energy efficiency education and measures
  • Delivered by community-based organizations
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Other Information for PPL Customers

If you have a Protection from Abuse (PFA) order, you have certain protections.