Need Help Paying Your Bill?

PPL Electric Utilities has programs for its customers

Payment Assistance

Payment Assistance Programs

  • If you need help paying your bill, we may have a program for you. We offer a variety of payment assistance programs - including Operation HELP and OnTrack - that can help reduce your monthly payment, forgive your debt or provide direct payment support. Apply online and we'll help find the plan that is best for you.
Apply Online

Budget Billing

  • Averages your electric use over the entire year so that your bill amount will be more predictable.
  • Every 3 months, we'll compare your budget amount to your actual usage, and, if needed, adjust the budget amount.
Sign Up
A graph depicting standard billing going up and down, while budget bill amounts stay steady

Standard Billing

Standard Billing

Budget Billing

Budget Billing

Payment Arrangements

  • Set up a payment arrangement online in minutes
  • Stops late payment charges

Programs for Income-Eligible Customers

Name of Program Description Application Instructions
(Low-Income Home Energy Assistance Program)

Cash grants for home heating bills and emergencies: The federal LIHEAP program opens on November 1, 2020.

Learn More


Free weatherization measures to help you reduce your electricity.
Learn more

Apply Online

or call 1-888-232-6302

Don't know where to start?

Call 1-800-358-6623 today


Program Overview

Other Information for PPL Customers

If you have a Protection from Abuse (PFA) order, you have certain protections.